Effective Date: 18.06.2025
This Purchasing Policy outlines the rules and procedures for buying products on SylhetyHokkol.com. All users must follow this policy to ensure a safe and reliable shopping experience.
1. Placing an Order
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Orders can be placed through the website or mobile app.
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Buyers must provide accurate delivery and contact information.
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Orders are considered confirmed only after successful payment or verification (in case of Cash on Delivery).
2. Payment Methods
We accept the following payment options:
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Mobile Payments: bKash, Nagad, Rocket
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Cards: Visa, MasterCard, Amex (through secure payment gateway)
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Cash on Delivery (COD): Available only for selected products and locations
Note: SylhetyHokkol.com is not liable for any failed transactions or delays caused by third-party payment providers.
3. Order Processing Time
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Sellers must process orders within 1–3 working days after confirmation.
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Buyers will receive updates via email/SMS about order status.
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If a product is out of stock or unavailable, the buyer will be notified and refunded promptly.
4. Shipping & Delivery
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Delivery times vary based on location and product category (usually 2–7 business days).
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Courier or delivery charges are calculated at checkout.
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SylhetyHokkol.com is not responsible for delays caused by courier services.
5. Order Cancellation
Buyers may cancel their order:
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Before the order is processed/shipped
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By contacting our support team or through their user dashboard
Sellers may cancel orders if:
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The product is out of stock
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The delivery area is not serviceable
6. Returns & Refunds
Returns are only accepted if:
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The product is damaged, defective, or different from the description
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A return request is submitted within 48 hours of receiving the product
Refunds will be issued:
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After verifying the returned product
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Within 7–10 business days via the original payment method
Digital, perishable, or hygiene-related items (e.g., food, undergarments) are non-refundable unless damaged or incorrect.
7. Disputes & Resolution
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For any disputes between buyer and seller, SylhetyHokkol.com will act as a mediator.
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All complaints must be submitted through our support center within 3 days of delivery.
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Our decision will be final in disputes unless resolved legally under Bangladeshi law.
8. Fraud & Abuse
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Any attempt to misuse discount offers, payment systems, or order policies will result in account suspension.
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Legal action may be taken for fraudulent behavior.
9. Customer Support
For help with orders, returns, or payment issues, contact our support team:
📞 Phone: 01974084210
📧 Email: hokkolsylhety@gmail.com
🕐 Hours: 10:00 AM – 7:00 PM (Saturday to Thursday)